Jobs in Sharon: Service Delivery Administrator, File Clerk, and More

For more jobs in the area, head over to our jobs page.

Receptionist / Barista at Herb Chambers Lexus

Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Advanced Data Entry Alphanumeric, Advanced Files, Advanced MS Word

• High school diploma or GED

• Basic minimum language communication skills in speaking and understanding English

The service delivery administrator is responsible for the clear direction, coordination and distribution of the in-house courier’s daily delivery route, acting as a liaison between the Furniture Installation Supervisor, Delivery Personnel, Sales Staff and Customer Service in order to guarantee prompt delivery to customers, inventory control.  Collaborates with the Furniture Installation Supervisor in the pursuit of operational and customer service excellence.

Primary Duties

• Customer-service oriented
• Works well in a team environment
• Previous experience in a customer service roll as plus and must have computation/mathematical ability and reading comprehension
• Knowledge of PC applications necessary including Outlook and basic PC knowledge
• Eagerness and ability to learn, absorb new information quickly
• Have the initiative to work with minimal instruction and direction
• Good oral and written communication skills
• Responsible and mature and possess a sense of urgency required to work in a deadline driven environment
• Responsible to work with the team on problem resolution to maintain highest levels of customer satisfaction
• Must have strong organizational and motivational skills and attention to detail
• High degree of accuracy including follow-up.
• Coordinate drivers and third party installers.  
• Keep track of delivery signatures and reporting.